Returns & Refund Policy
We take pride in the quality of our products. If you’re not satisfied with your purchase, we’re here to help.
Return Eligibility
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Timeframe: Requests must be made within 7 days of delivery
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Condition: Products must be unopened, unused, and in original packaging
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Non-Returnable Items: Opened cigars, used accessories, and clearance items
How to Request a Return
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Email us at support@oscargreencigars.com with your order number and reason for return
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We’ll provide return instructions and a return authorization (if eligible)
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Once received and inspected, we’ll issue a refund to your original payment method
Refunds
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Refunds are processed within 5–7 business days after return approval
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Shipping fees are non-refundable unless the return is due to our error
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 5 days of delivery. We’ll make it right.
Contact Us
For any shipping or return inquiries:
📧 Email: support@ogcigars.online​